Return Policy

30-Day Return Policy for Select Masks

Select CPAP masks on our site carry a no-cost 30-day return policy. Other websites may charge extra for this service, we offer it free. Products noted with the blue bubble seen to the right are part of the program.

We encourage customers to call our customer service department at 1-888-494-4647 for a free mask consult. The mask consult will ensure that we are providing you with all the information you need for a proper fit, education, and compliance.

Return Policy

TheCPAPPeople.com will accept ALL unopened product(s) for returns with our “No Questions Asked” policy within 15 days of your ship date. After 15 days a restocking fee up to 15% (of total cost of product) may be charged and a credit for the difference will be issued back to your credit card. Shipping costs are not refundable.

NO RETURNS WILL BE ACCEPTED AFTER 30 DAYS OF DELIVERY DATE

Unfortunately, bedding products are not returnable.

Items that were purchased under a “Free Shipping” program will be subject to a 15% restocking fee.

We will do everything we can to help you avoid buying the wrong equipment, product(s) or sizes for accessories. To better assist you in finding the best mask we provide various product materials, such as sizing and fitting guides. These materials are available under the “Details and Downloads” section on each product page. Because there are so many size variations in manufacturers’ models, please feel free to call us toll free at 888-494-4647 anytime so we can help you out with any doubts or concerns. Please follow these procedures in order for you to return the product(s):

  • Please call toll free 888-494-4647 for RA # (Returns Authorization Number). Any order that is received without an RA # may not be considered as being a return and may be charged a 20% restocking fee.
  • Please write the RA# on the outside of the box. Also, include your name, current shipping address, phone number and written explanation for the return and mail it to:
    TheCPAPPeople.com
    7439 Whitepine Road
    Richmond, VA 23237

Warranty Issues

If the product you received has a manufacturer defect or fails, please contact us as soon as you can at 888-494-4647. If we in fact deem the product is defective we will issue an RA # for the return of that product. It is totally up to the manufacturer to determine whether the machine will be replaced or repaired. Please know that we are not responsible for any shipping costs associated with the return due to warranty issues. We will do our best to have the manufacturer replace the defective product and we will return it to you. Most return issues are resolved within 1-2 weeks of claim.

Please follow these procedures in order for you to return the product(s):

  • Please write the RA# on the outside of the box. Also, include your name, current shipping address, phone number and written explanation for the return and mail it to:
    TheCPAPPeople.com
    7439 Whitepine Road
    Richmond, VA 23237

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