We are happy to serve our customers in the United States and its territories. We ship to all 50 states, Guam, Puerto Rico, the Virgin Islands, and APO/FPO (special considerations may apply).
All orders totaling $75 or more and delivering within the contiguous United States will ship FREE via either FedEx Ground service or USPS mail. All other orders will ship for a flat rate of $4.95 or lower in some cases. Delivery estimates for Standard Shipping is 4-5 business days. Other rates may apply for delivery to AK, HI, PR, GU, VI, APO/FPO.
The contiguous United States are the 48 U.S. states on the continent of North America that are south of Canada and north of Mexico, plus the District of Columbia. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.
Yes, FedEx expedited shipping options are available with every order.
At this time, our products are not allowed to be sold outside of the United States and territories.
Most orders placed before 4:00pm Eastern M-F are shipped directly from our warehouse the same day that order is placed and prescription is received. We stock our own inventory.
NOTE: FedEx expedited options DO NOT deliver on Saturday/Sunday. Expedited orders placed on Friday will not deliver until Monday at the earliest. FedEx Ground service does not deliver on Monday, but does deliver on Saturday.
We cannot ship orders for CPAP/BiPAP machines until a prescription is received in our office and verified. We use FedEx and the USPS for all our shipping needs and depend on those services for accurate and efficient deliveries. Once a package has been handed off to FedEx or the USPS, there can be disruptions. Weather or other natural events can sometimes cause a delay. Signature requirements and/or incorrect address information can also cause delays. FedEx and the USPS will make every effort to deliver the package within the promised time frame.
FedEx Ground Home Delivery does NOT deliver on Monday. However, Saturday delivery is normal.
If you provide your email address, we immediately send you a message when the package is shipped containing a tracking number that is assigned by the USPS or by FedEx. You can easily follow the progress of your package once that number is assigned.
Alternatively, you can always check your order status by entering your order number and shipping zip code here: https://www.TheCPAPPeople.com/vieworder.aspx
For your protection, a signature is automatically requested on all machine purchases. If you wish to override this service, please call us after placing your order.
Yes. CPAP masks, machines, and humifidiers require prescriptions to be on file. You may have been able to purchase these items from other websites in the past without prescriptions. All websites are required to follow FDA and local Board of Pharmacy rules and regulations. CPAP equipment is considered TYPE II medical devices.
Let us do the work for you! If you don't have a copy of your CPAP prescription, we can obtain the information we need from your Doctor or previous supplier. During checkout, you will be asked for more information about who we should contact. If you need help or have questions about this process at any time, please call us at 1-888-494-4647.
Even if it's been years since you last met with your Doctor, or you moved, or you don't work with a supplier anymore, we can help you. Give us a call before or after placing your order and let's try to work together.
Once we have a prescription on file for CPAP supplies, you can order from us anytime!
Don't have a prescription? Can't find a way to obtain one? Consider replacing individual parts of your mask or machine. Most masks have replaceable parts that can extend the life of the mask. In some cases, replacement parts can be purchased and assembled at home to create a complete mask. No prescription is required for replacement parts.
Yes. A downloadable form is available and is also an Adobe Acrobat Fill-In Form. Click to download the PHYSICIAN ORDER FORM. We recommend Adobe Acrobat Reader.
Read our full Prescription Policy for more info.
Respironics Frame for Nuance and Nuance Pro Gel Nasal Pillow CPAP Mask
Have been on this mask for 1 year, My current mask was replaced 6 months ago as part of medicare coverage and wear. The current mask velcro strap is worn out and will not stay locked with head movement. To keep the mask will have to change every 6 monthsJe
The pillows do not stay in the frame very well at all. when you move or adjust during the night they fall out.MICHAEL M.
We ship CPAP supplies direct to your door in all 50 states and US territories. All orders within the Contiguous United States ship for
$4.95 or less and orders over $75.00 ship free. Buy with confidence! All items in stock and ready to ship M-F 9a-6p Eastern. Call for
more information or to place your order, 1-888-494-4647.