Customer Service

Shipping Policy

Where do you ship/deliver?

We are happy to serve our customers in the United States and its territories. We ship to all 50 states, Guam, Puerto Rico, the Virgin Islands, and APO/FPO (special considerations may apply).

What is your Standard Shipping?

All orders totaling $75 or more and delivering within the contiguous United States will ship FREE via either FedEx Ground service or USPS mail. All other orders will ship for a flat rate of $4.95 or lower in some cases. Delivery estimates for Standard Shipping is 4-5 business days. Other rates may apply for delivery to AK, HI, PR, GU, VI, APO/FPO.

What are the contiguous United States?

The contiguous United States are the 48 U.S. states on the continent of North America that are south of Canada and north of Mexico, plus the District of Columbia. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.

Can you deliver faster than 4-5 business days?

Yes, FedEx expedited shipping options are available with every order.

Do you deliver Internationally?

At this time, our products are not allowed to be sold outside of the United States and territories.

How fast will my order ship and arrive?

Most orders placed before 4:00pm Eastern M-F are shipped directly from our warehouse the same day that order is placed and prescription is received. We stock our own inventory.

NOTE: FedEx expedited options DO NOT deliver on Saturday/Sunday. Expedited orders placed on Friday will not deliver until Monday at the earliest. FedEx Ground service does not deliver on Monday, but does deliver on Saturday.

What can cause shipping and delivery delays?

We cannot ship orders for CPAP/BiPAP machines until a prescription is received in our office and verified. We use FedEx and the USPS for all our shipping needs and depend on those services for accurate and efficient deliveries. Once a package has been handed off to FedEx or the USPS, there can be disruptions. Weather or other natural events can sometimes cause a delay. Signature requirements and/or incorrect address information can also cause delays. FedEx and the USPS will make every effort to deliver the package within the promised time frame.

Special FedEx Ground Home Delivery Notice

FedEx Ground Home Delivery does NOT deliver on Monday. However, Saturday delivery is normal.

How Can I Track My Order or Get Shipping Information?

If you provide your email address, we immediately send you a message when the package is shipped containing a tracking number that is assigned by the USPS or by FedEx. You can easily follow the progress of your package once that number is assigned.

Alternatively, you can always check your order status by entering your order number and shipping zip code here:

Signature Required on CPAP/APAP/BiPAP machine purchases.

For your protection, a signature is automatically requested on all machine purchases. If you wish to override this service, please call us after placing your order.

Do you have a map showing FedEx ground delivery times?

Of course.

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